Frequently Asked Questions
What is your guarantee?
Your purchase is backed by our ironclad refund guarantee... you have 60 days to work with it. If you are not happy with it for any reason, or no reason at all... we'll refund your money in full... no questions asked.
How do I place an order?
Since one must be online in order to be reading this... online via our "Buy Now" button would be the preferred method.
How do I pay for my order?
Authorize.net is our secure payment processor. They accept MasterCard, Visa, American Express, and Discover credit cards.
What are your office hours?
Our office is staffed from 8am - 5pm EST, Monday thru Friday.
What format do your offerings come in?
All of our offerings are completed using PDF, Microsoft Office Word, or Microsoft Office Excel, which means, in order for them to be read, modified, or perform satisfactorily, the end-user must have the appropriate one of these software products installed on their computer. Note
: PDF is an acronym that stands for, Portable Document Format. The Adobe company at Adobe.com has created PDF as a standard to make information easy to access through digital transmission. PDF has been adopted as the main format for e-Books and reports throughout the internet. PDF format can be viewed on any computer. You must have Adobe Acrobat Reader installed on your PC to view this format. It is probably already on your computer. If not, you can install the latest version of Adobe Acrobat Reader for free here
. In addition, the actual item/product will be contained within a Winzip zipped file and the end-user must also have this software product installed on their computer in order to unzip the contents. It also is probably already on your computer. If not, please download a free trial version here
What if I have an older version of Word or Excel?
Please contact us at our support desk
, and we should be able to get it in the version/format you require, and e-mail it to you.
The term "Skeleton" leaves me with the impression that I'm receiving something pretty basic; how robust are your offerings?
We like to refer to our templates as "skeletons" (how our company name: Skeleton Star, Inc. was formulated).
Although the term "skeleton", AKA template or straw man, might insinuate that we provide "bare bones" solutions, nothing could be further from the truth. To us "skeleton" is a subtle way of presenting our offerings to suggest that we "think outside the box" (no pun intended), and to us this term is just a synonym of template or straw man. Our "skeleton" offerings are "dressed to the nines", in a very near publication state, and you can make any changes you want quickly and easily.
Can I change the wording, add anything I need for my particular business, or delete anything that doesn't apply?
Absolutely. They are considered templates in a very near publication state, and one can make any changes one wants, quickly and easily. The templates are simple files that one just loads into one's word processor or spreadsheet processor. One can use them as is, or edit them any way one wants, just as though one had created the original document oneself.
Do I have to make any changes to the templates?
Although most "skeletons" are useable as is, all "skeletons" available for purchase from this web site must be considered templates that need some final "tweaking" by the customer, i.e., inserting the customers logo, company name, and ensuring the "tone" suits the customers needs, etc.
What about variations in state laws?
Most employment law is federal rather than state based, and most of our offerings are not required by law, but are just sound business practices. However, as we state in a couple of locations across our web site, we recommend at a minimum, the customers legal counsel should perform a review to ensure wording suits the needs of the customers business or organization. Also, wherever one is located, we recommend one calls one's State Employment Commission and asks them to send an employer's kit that explains one's state's requirements. This is free, and it's very easy to do. Also ask them to put you on their mailing list if they have a free newsletter with information and advice for employers.
Has your employee handbook template been reviewed by an attorney?
An attorney has reviewed our handbook template. However, as we recommend above, one should have their legal counsel or someone who specializes in employment law review one's finished handbook to make sure everything is in order for one's state and one's specific business.
Will it be necessary to purchase updates to policies or handbooks?
We do not offer an update service because there is not a sufficient need for it. Employment law rarely changes. Courts issue opinions from time to time, interpreting the laws already in place. This should not require one to change one's policies or employee handbook because our templates are already in compliance with existing laws. However, sometimes issues emerge that one may want to create a policy for or add to one's handbook, e.g., Workplace Violence; this was not an issue a few years ago. Our handbook addresses workplace violence.
Can your templates be used by businesses located in Canada?
Absolutely. As mentioned above, one just needs to do any editing or customizing one thinks is appropriate for one's business, and then have the final version reviewed by an attorney who is a specialist in Canadian employment law.
Can your templates be used by businesses located outside of North America?
Assuming the location is English speaking, absolutely. As mentioned above, one just needs to do any editing or customizing one thinks is appropriate for one's business, and then have the final version reviewed by one who specializes in local employment law.
What sized company are your "skeletons" designed for?
Our offerings are appropriate for businesses of any size. However, our clients are usually small to medium-sized businesses since large companies usually have full-blown staffs whose full-time jobs are to stay on top of business models, policies, employee handbooks, etc. Our offerings are usually "must haves" in running one's business.
What is the difference between an employee handbook and a policy manual?
A Policy Manual is the formal full set of policies relating to the workforce that one's company has in force. It is usually written for the use of the company management team in order to make decisions relating to workplace issues. An Employee Handbook is written for employees in a style and format that is easy to use. The Handbook may reference the Policy Manual, but is not written in such a formal way. The Policy Manual may have a section on vacation, for example, including exactly how vacation is accrued, when and how vacation can be requested, if earned vacation is paid upon termination, etc. The Employee Handbook would be a more informal document to indicate how many days of vacation are available each year, and perhaps provide a form for requesting them. Employees could contact their managers if they have questions that the Handbook does not address -- and the manager would look at the Policy Manual to find the answers.